NEW WhatsApp broadcasting (beta) is now available at Saysimple Learn more ›

Digital customer communication for Retail brands 

At Saysimple we help retail businesses stay competitive in a crowded market while building strong customer relationships, drive revenue, streamline operations, and improve customer support with an easy-to-use platform for customer communication.

Retail & E-commerce industry solution
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Stand out from the crowd and streamline support operations with our easy-to-use customer communications platform

When consumers contact brands — whether it’s on social media, through online chat, via email, on the phone, or through messaging apps — they expect a fast response. Saysimple can help you make sure they get one in every step of the customer journey. And with intelligent workflows, you can make sure their questions are routed to the right department, creating a more personalized experience.

Messaging channels

Connect with shoppers on every channel

Communicate quickly and efficiently with your customers through different channels, such as Whatsapp, Facebook Messenger, Livechat, and e-mails – all from the same inbox.

WhatsApp template for ecommerce brands

Notify and engage customers

Create and schedule outbound marketing campaigns to proactively send relevant and timely WhatsApp messages. Increase engagement and awareness with product launches, restock notifications, promotions, special greetings, and more.

Support customers

Support your customers whenever they face issues or have a question. Deflect incoming voice calls to messaging to increase efficiency in your contact centre and empower your teams with the full history of customer interactions to deliver more personal and effective support.

WhatsApp template for ecommerce post-purchase notifications

Send post-purchase notifications

Automate order updates through a customer’s preferred channel. Send confirmation orders, payment reminders, delivery information, and more.

WhatsApp customer journey guide


Ultimate guide
to WhatsApp Business

In this exclusive ebook, we give Retail & E-commerce brands more insights on how to use WhatsApp Business effectively within every step of the customer journey.

Download now >

Why Saysimple?

Saysimple is revolutionizing the way companies interact with their customers. Our Customer Communications platform provides customer contact and marketing professionals with the technology they need to manage inbound- and outbound customer conversations.

  • Streamline all your channels in one inbox and work simultaneously with all your colleagues on incoming conversations via WhatsApp, Livechat, e-mail, and more.
  • We connect with third party software, like CRM, planning tools, payment providers, survey tooling and chatbots.
  • Our solution is GDPR compliant. All personal data stored in the Saysimple platform is encrypted. Connections to and from our platform are secured and adhere to strict privacy regulations.

Get a closer look at Saysimple

Click here to book a 30-minute demo at a time that suits you.

Saysimple platform overview