Stand out from the crowd and streamline support operations with our easy-to-use customer communications platform
When consumers contact brands — whether it’s on social media, through online chat, via email, on the phone, or through messaging apps — they expect a fast response. Saysimple can help you make sure they get one in every step of the customer journey. And with intelligent workflows, you can make sure their questions are routed to the right department, creating a more personalized experience.
Connect with shoppers on every channel
Communicate quickly and efficiently with your customers through different channels, such as Whatsapp, Facebook Messenger, Livechat, and e-mails – all from the same inbox.
Notify and engage customers
Create and schedule outbound marketing campaigns to proactively send relevant and timely WhatsApp messages. Increase engagement and awareness with product launches, restock notifications, promotions, special greetings, and more.
Support your customers whenever they face issues or have a question. Deflect incoming voice calls to messaging to increase efficiency in your contact centre and empower your teams with the full history of customer interactions to deliver more personal and effective support.
Send post-purchase notifications
Automate order updates through a customer’s preferred channel. Send confirmation orders, payment reminders, delivery information, and more.
Saysimple is revolutionizing the way companies interact with their customers. Our Customer Communications platform provides customer contact and marketing professionals with the technology they need to manage inbound- and outbound customer conversations.
- Streamline all your channels in one inbox and work simultaneously with all your colleagues on incoming conversations via WhatsApp, Livechat, e-mail, and more.
- We connect with third party software, like CRM, planning tools, payment providers, survey tooling and chat bots.
- Our solution is GDPR compliant. All personal data stored in the Saysimple platform is encrypted. Connections to and from our platform are secured and adhere to strict privacy regulations.