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Account management
Start
The Best Choice
Grow
Enterprise
Profile picture
Custom chat display name
Language switch
Adjustable time format
Browser notifications
Sound notifications
Email notifications
Team & user management
Start
Grow
Enterprise
Number of users
Max. 10
Max. 100
Unlimited
Admin user
Add or remove users
Team Chat
Add or remove Teams
X
Add users to teams
X
Add channels to teams
X
Contact management
Start
Grow
Enterprise
Contact profiles
Add or delete contacts
Label contacts
Create contact lists
Import contact lists
Import custom fields
Export contact lists
VIP contacts
X
Conversation management
Start
Grow
Enterprise
Forward conversations
Log conversations
Add notes to conversations
Add tags to conversations
Merge conversations
Editable quick replies
Add users to conversations
Add teams to conversations
X
Channel management
Start
Grow
Enterprise
WhatsApp Business API
Livechat
Apple Business Chat
Facebook Messenger
Google's Business Messages
Instagram Direct Messeger
Telegram
Twitter Direct Messages
SMS
WhatsApp Business
Start
Grow
Enterprise
WhatsApp Business
WhatsApp numbers included
1
2
3
WhatsApp templates included
Unlimited
Unlimited
Unlimited
Livechat
Start
Grow
Enterprise
Multiple Livechat channels
Media, video's and documents
Show live url visitor
Chat 24/7 online
Manageable contact form
Manageable chat form
Widgets
1
5
Unlimited
Manageable theme color
X
Removable Saysimple branding
X
Start
Grow
Enterprise
Multiple email channels
In/outbound emails
Dynamic sender name
Custom email autograph
Receive and send media
Auto reply
Broadcasting
Start
Grow
Enterprise
Delivery rate
Open rate
Automation
Start
Grow
Enterprise
Tag & Label management
Smart Routing
X
Teams
X
WhatsApp Chatbots / Flows
X
Number of Flows
X
5
Unlimited
Analytics
Start
Grow
Enterprise
First response time
Resolve time
Waiting time on customer reply
Waiting time on agent reply
Number of received messages
Number of send messages
Distribution of messages per day of the week
Number of conversations
Number of customer initiated conversations
Number of business initiated conversations
Number of send WhatsApp templates
Number of resolved conversations
Number of tags used
Number of messages per conversation
Customizable date ranges
X
Channel insights
X
Team insights
X
Agent insights
X
Integrations & API
Start
Grow
Enterprise
Standaard apps
Premium apps
X
Zapier
X
Conversations API
X
Insights API
X
Webhooks
X
Secure data export
X
Security
Start
Grow
Enterprise
SSL encryption
Two factor authentication (2FA)
Social login
IP whitelisting
X
Additional modules
Choose for customization with our package extensions!