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Start

The essentials to get your team up and running.

€15 *

Per agent / month 

Request a Demo ›
  • From 3 users
  • Activate 5 channels i Choose from WhatsApp Business, Livechat, Email, Apple Business Chat, Facebook Messenger, Google's Business Messages and Instagram DM.
  • Unlimited contacts
  • 365 days archive
  • Black Checkmark WhatsApp Business
  • Black Checkmark WhatsApp broadcasting
  • Black Checkmark Multichannel Inbox
  • Black Checkmark Analytics
  • Black Checkmark Internal chat
  • Black Checkmark Integrations

Enterprise

A tailor made plan to suite the needs of your team.

€45 *

Per agent / month 

Talk to sales ›
  • Unlimited users
  • Unlimited channels i Choose from WhatsApp Business, Livechat, Email, Apple Business Chat, Facebook Messenger, Google's Business Messages and Instagram DM.
  • Unlimited contacts
  • Unlimited archive
  • Black Checkmark WhatsApp Business
  • Black Checkmark WhatsApp broadcasting
  • Black Checkmark Multichannel Inbox
  • Black Checkmark Analytics
  • Black Checkmark Internal chat
  • Black Checkmark Integrations
  • Black Checkmark Team management
  • * Billed annually

Saysimple

Start

Enterprise

Multichannel Inbox
Analytics & Insights
Forward conversations
Log conversations
(Livechat) website widget
Collaborate with users
Notes with conversations
Tag conversations
Adjustable opening hours
Smart routing
n.a.

User management

Start

Enterprise

Minimum number of users
3
Custom
Maximum number of users
10
Add or remove users
Assign users to Teams
n.a.
Assign conversations to users

Contact management

Start

Enterprise

Add new contacts manually
Import contacts in bulk (csv. file)
Add custom fields
n.a.
Add contact labels
Segment contacts by labels
Create contact lists
Customer sidebar next to conversation
Edit contact information
Create notes

Conversation management

Start

Enterprise

Assign conversations to teams
n.a.
Merge conversations
Tag conversations
Archive conversations
360 days
Customer profiles
Customizable quick replies
VIP contacts or channels
n.a.

Channels

Start

Enterprise

Included channels
5
WhatsApp Business
Livechat
Email
Internal chat
Facebook Messenger
Instagram Direct Messenger
Google's Business Messages
Telegram
Twitter DM
n.a.
€15 per month

WhatsApp Business

Start

Enterprise

WhatsApp Business
Bring your own number
Included WhatsApp numbers
1
5
Included WhatsApp templates
5
30
WhatsApp broadcasting
Price per conversation (1.000 included)

Livechat

Start

Enterprise

Multiple Livechat channels
Customizable pre-chat form
Send images, videos and documents
Live visitor URL
Available 24/7
Included website widgets
1
Customizable widget theme colors
n.a.
Removable Saysimple branding
n.a.

Email

Start

Enterprise

Multiple email channels
In/outbound emails
Dynamic sender name
Custom email autograph
Receive and send media
Auto reply

Automation

Start

Enterprise

WhatsApp flowbots
n.a.
n.a.
Tag & label management
Routing to agent or teams
n.a.
Keyword based routing
Customer data routing

Analytics

Start

Enterprise

First response time
Resolve time
Waiting time on customer reply
Waiting time on agent reply
Number of received messages
Number of send messages
Distribution of messages per day of the week
Number of conversations
Number of customer initiated conversations
Number of business initiated conversations
Number of send WhatsApp templates
Number of resolved conversations
Number of tags used
Number of messages per conversation
Customizable date ranges
n.a.
Channel insights
n.a.
Team insights
n.a.
Agent insights
n.a.

API & Webhooks

Start

Enterprise

Conversations API
n.a.
Analytics & Insights API
n.a.
Secure data export
n.a.
Plugins
Additional fee per plugin
Additional fee per plugin
Custom integrations
n.a.

Security

Start

Enterprise

SSL encryption
Two factor authentication (2fa)
Social logins
IP whitelisting
n.a.
SSO, SAML, LDAP, Active Directory
n.a.

Support & Customer Success

Start

Enterprise

Customer Success
Self-service
Dedicated
Contact form
Email support
n.a.
WhatsApp support
n.a.
Phone support
n.a.
SLA
Office hours (CET)
Custom

Customize your plan

Choose the add-on you need and add it to your plan.

  • Call Deflection

    Call deflection

    Deflect incoming phone calls to WhatsApp Business.

    From €50 Per month
  • Headset icon

    Light user

    Use team chat to collaborate internally with other team members.

    From €5 Per month

Frequently asked questions

General

  • What is Saysimple?

    With Saysimple's unified inbox, you can streamline all your communications channels in one shared inbox. This enables you and your team to work together on conversations via WhatsApp Business, Livechat, email and more.

  • Is Saysimple GDPR compliant?

    Yes, our solution is GDPR compliant. All personal data stored in the Saysimple platform is encrypted at rest and hosted in Europe. Connections to and from our platform are secured and adhere to strict privacy regulations.

    To make our platform even more secure we offer extra security features such as, IP whitelisting, Two factor authentication (2FA) and Single sign-on (SS0).

  • Does Saysimple require a minimum amount of users?

    Saysimple is built for teams that want to work together in one inbox. To get the most value out of our solution, our plans require a minimum of 5 users.

  • What is the difference between 'Start' and 'Grow' plan?

    In the Start plan you will find everything you need to build the foundation of your customer contact department. You get access to the Multichannel Inbox, Analytics & Insights and Messaging channels such as WhatsApp Business. This package has a minimum of 5 users and a maximum of 10.

    The Grow plan has more features and is therefore suitable for larger organisations with high volumes of customer contact. This plan contains Teams; a module in which you can work efficiently together with different users, departments or organisations with multiple locations.

  • How can I try the platform?

    You can discover the Saysimple platform by using our webform and reach out for a 1-on-1 demo or 14 day free trial. Once signed up for your free trial, you can try our platform for 14 days, without any feature restrictions: after the trial period, we evaluate your experience and decide if you want to continue using Saysimple or not.

  • What is a user?

    There are two types of users within the Saysimple platform: standard users and admin users. A standard user can reply to messages and label conversations. An admin user can create tags, labels and workflows, and manage users.

    The platform is delivered with one admin user by default. The admin can then convert standard users to admin users. In terms of rate, it does not matter whether you create a standard- or admin user.

  • What are channels?

    Channels are communication channels like Email, Facebook Messenger, Twitter, WhatsApp, Livechat, and more. Each package is limited in the amount channels you can connect.

Want to experience Saysimple before you buy it?

Request a demo now.