Analytics & Insights
Keep an eye on your KPIs in real time. Then make decisions backed by data and insight to move forward with confidence.
Keep an eye on your KPIs in real time. Then make decisions backed by data and insight to move forward with confidence.
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Big-picture overviews and detailed information are now available at a glance as you monitor incoming and outgoing messages, the performance of your team and other KPIs.
Easily compare different channels, based on real-time volumes. Then use the data to allocate resources appropriately.
A team is only as strong as its weakest link. Now you can make the whole chain stronger by using data to optimise productivity.
Artificial Intelligence is able to automatically understand sentiment, categorise messages and help eliminate bottlenecks, helping your operations run smoother.
FASTER AND MORE EFFICIENT
Ensure your customers get the service they deserve by analyzing agent performance – then making data-driven decisions about who works where, and on what.
ALWAYS ROOM FOR IMPROVEMENT
Use sophisticated analytics and insights to evaluate every customer contact. Stats such as first reply time, resolve time and resolve ratio help lift performance and track SLAs
CUSTOMER DATA THAT TELLS A STORY
Put conversational AI to work and analyze thousands of interactions to discover which topics use the most resources. Then develop automated processes to help customers get solutions quicker.
+500 brands already use Saysimple to improve omni-channel customer communities at scale.
Thanks to WhatsApp Call Deflection at Severs Breeman, we saved more than 10 hours of phone time in the first month, and usage is increasing weekly.
You set yourself apart by being available outside of office hours. And that's what we stand for. We don't want to handle customers functionally, but to personally surprise them. That is possible thanks to Saysimple.
With WhatsApp broadcasting via Saysimple Engage, I increased conversion by 20%. I am satisfied with this solution that gives me a complete view of the interaction with my customers.
Via the IDAS integration in the Saysimple platform, we immediately know which customer belongs to which department. This way, we can direct inquiries to the right colleague, retrieve car details, and assist customers more efficiently remotely.
