WhatsApp Flows
Automate FAQ answers, route questions to the right department, get to the root of customer intent, and save your team time with WhatsApp Flows.
WHATSAPP FLOW
Benefits of WhatsApp Flows
Automate the handling of FAQs, route conversations to the right department, and have time left over for complex requests.
Automated replies
Automate answers to FAQs so your agents have more time to tend to complex requests.
The right department
Gather additional information so queries reach the right department, saving time for your agents and customers. Watch your customer satisfaction increase.
More time
Enable your agents to work more efficiently. With more time for questions that need extra attention, you’ll see an increase in employee satisfaction.
EXPERIENCE IT FOR YOURSELF
WhatsApp Flows for customer service
Create your own flows and automatically collect order numbers, item IDs, etc. to complete support requests smoothly and quickly. Use the link below to start a sample flow.
REDUCE WORKLOAD
FAQ Automation
Answer frequently asked questions automatically with WhatsApp Flows. Here’s how: the customer sends a WhatsApp message and receives an automatic response serving the most frequently asked questions. This way, your team keeps more time.
WORK EFFICIENTLY
Sort and route incoming questions
Uncover the intent and urgency of an incoming question with a WhatsApp Flow. Sort and route questions to the department and/or agent best equipped to help the customer.
GENERATE MORE LEADS
Personalised product recommendations
Save your customers’ time by providing personalised product recommendations via WhatsApp Flows. Find out what your customers need by asking specific questions or linking the Flow to your CRM.
SATISFIED CUSTOMERS
This is what our customers say
More than 500 companies use Saysimple to organize their communication flows more efficiently.
Luc Verhagen
Dusseldorp BMW
You distinguish yourself by being available outside office hours. And that's what we stand for. We do not want to deal with customers functionally, but want to surprise them personally. This is possible thanks to Saysimple.
Rienk de Jonge
Vakantiepark Pean
We have a lot of contact with the Saysimple team. Actually much more than you would expect from a software provider. They think along with us from the start, which works very well!
Thomas Reijneveld
Severs Breeman BMW & MINI
Together with Saysimple we have opened a new chapter in customer communication. Every conversation via WhatsApp saves our employees another phone call. That saves time and therefore money.
These companies also use Saysimple
SAYSIMPLE
Curious about the possibilities of Saysimple?
Schedule a demo and discover what Saysimple has to offer in 30 minutes.
