WhatsApp API integration in Saysimple
Saysimple is a communication, collaboration and customer support platform for teams working from home, office or in the field. We facilitate a plug and play WhatsApp API integration, so organisations will have everything in place to kickstart their customer support, sales and marketing on business WhatsApp.
Universal team inbox
Manage WhatsApp conversations alongside other channels from one user-friendly interface for multiple users.
Create rules to automatically route incoming conversations to the right agent, department or location.
Leverage WhatsApp message templates to proactively send relevant and timely notifications to customers at scale.
WhatsApp for multiple users
Simplify team collaboration
Streamline your WhatsApp messages in a centralized and future-proof way. Collaborate with your team, distribute the work load, easily track conversations with your customers and start leveraging 1-on-1 and proactive customer service experiences on your customers’ channels-of-choice.
Rule based auto assignment
Add automation to your team inbox
Skip manual assignments of incoming WhatsApp messages, set rules to automatically add labels and route incoming conversations to the right agent, team or location.
- Auto Assign Agents
- Auto Assign Teams
- Auto Assign Labels
WHATSAPP MESSAGE TEMPLATES
Send notifications on business WhatsApp
Automate your service process with reusable message templates for outbound notifications on WhatsApp: from order confirmations and appointment reminders to shipping updates and feedback surveys.
Monitor your WhatsApp performance
Give your organisation the ability to track and measure the performance of your customer support operations. Filter metrics by tag, agent, team, location, channel or time period.