Omnichannel Team Inbox
Communicate with your customer via WhatsApp, Messenger, web chat and email from one inbox. As a team manager you are in control, resulting in a satisfied customer.
DISCOVER THE INBOX
All contact channels in one inbox
Manage all customer contact channels from one inbox and collaborate efficiently. Be available with the Multichannel Inbox for messages from WhatsApp Business, Facebook Messenger, Webchat and email.
Work together, win together
Tag team members, transfer conversations and label conversations to make communication quicker and more efficient.
All channels connected
Build stronger connections with your customers, by using their preferred channels. WhatsApp Business, Messenger, webchat and email, all in the same place.
Automation. Satisfaction.
Automate workflows and route conversations to the right colleagues as soon as they’re received in order to reduce queues and increase customer satisfaction.
WHATSAPP, WEBCHAT & E-MAIL
Manage more channels at once
Communicate quickly and efficiently via WhatsApp Business, Facebook Messenger, Webchat and email. All conversations are collected in the Saysimple Multichannel Inbox giving you a direct line to the customer.
QUICKER ANSWERS, HAPPIER CUSTOMERS
Effortlessly route conversations to the right agent
Route the question to the departments that have the answers to ensure your customers get the right answer first time.
WORK EFFICIENTLY
Link conversations to the right employee
As a team lead, strive for an efficient workflow. This can be done by automatically linking your employees to the right customer conversation and questions are answered based on expertise. The result is quick follow-up and lower handling time.
FAST FOLLOW-UP
Quick replies and templates
Use standard templates and quick replies for the most common questions. This gives you as a customer service employee the time to help the customer with more substantive issues. The quick replies can be used on any channel and are fully adjustable. The result is more time for your own customers and happy customers.
SATISFIED CUSTOMERS
This is what our customers say
More than 500 companies use Saysimple to organize their communication flows more efficiently.
Luc Verhagen
Dusseldorp BMW
You distinguish yourself by being available outside office hours. And that's what we stand for. We do not want to deal with customers functionally, but want to surprise them personally. This is possible thanks to Saysimple.
Rienk de Jonge
Holidaypark Pean
We have a lot of contact with the Saysimple team. Actually much more than you would expect from a software provider. They think along with us from the start, which works very well!
Thomas Reijneveld
Severs Breeman BMW & MINI
Together with Saysimple we have opened a new chapter in customer communication. Every conversation via WhatsApp saves our employees another phone call. That saves time and therefore money.
These companies also use Saysimple
SAYSIMPLE
Curious about the possibilities of Saysimple?
Schedule a demo and discover what Saysimple has to offer in 30 minutes.
