boost sales opportunities
From service to sales.
Messaging channels are proven tools for customer service – but that’s just the beginning. They can also be used over the whole customer journey, enabling business to leverage the power of these channels for customer engagement, boosting the overall experience and leading to opportunities for cross-selling and up-selling.
From challenge to opportunity
Reaching customers in a post-pandemic word
The pandemic presented many challenges to modern businesses – as well as a few new opportunities. One of these has been the huge growth in acceptance of using messaging as a form of business communication. Research shows that people are spending 20% more time on messaging apps than before the pandemic. This provides businesses with the opportunity to implement messaging channels in various points of the customer journey.
Enhance every step of the customer journey
Enable consumers to make general product inquiries, or ask about a product or service.
Enable consumers to make a purchase, or schedule an appointment.
Enable consumers to get product support, or comment about a product.
In app payments
Easier purchase and payments
Through message-based communication, your team can now not only advise customers about a certain product, or service, but they can even initiate the purchase and send a payment link, which the customer can process in-conversation.
WOW in every stage
Communicating with customers via messaging provides far more options than traditional channels. From simply adding action-buttons through WhatsApp Business, to product carousels that showcase the newest array of products. You can now provide customers with more relevant and persuasive communications, for every stage of the customer journey.
A Multichannel inbox
Manage all messaging channels in a single inbox. From WhatsApp Business, to Facebook Messenger, to Livechat, and even e-mail.
From cost- to profit center
A department that delivers
The customer service department has traditionally been seen as a cost center – but it can now be transformed into a profit center. Not only does this provide another valuable revenue-stream, but it empowers employees, allowing them to directly contribute to the bottom line.
Increase satisfaction and add value
Drive key KPIs with messaging channels
Messaging is an excellent tool for ensuring customer satisfaction, but it can be used to measure a range of metrics. From providing a truly ‘guided shopping experience’ to increasing average order values, increasing revenue-per-chat and increasing conversion rates.