Customer Support Specialist (multilingual)
Are you a multilingual customer service superstar, always giving 100% to make a positive impact? Do you have support written in your DNA and an affinity with software? Then you’ve got what it takes to be our next Customer Support Specialist! In this role, you will provide top notch support to international customers from our Haarlem office. You will also collaborate with other Saysimple teams to turn customer feedback into action. From answering questions to delivering on client needs: you know what our customers want.
Your role:
You’re not afraid to jump through a few hoops to ensure success for your client and your team. Not only are you a born problem solver, but you’re also skilled in using customer input to help improve our services. We’re in the software business, so an affinity with social, software, and web applications is a must. You’re a digital native with a hunger to learn the ins, outs, and arounds of the job (with guidance from our team, of course).
Your responsibilities:
- Providing first-line support via phone, email, WhatsApp, and our ticketing system to answer user questions.
- Owning the Saysimple client onboarding process to ensure smooth client-side integration.
- Coordinating customer queries and commercial opportunities in consultation with sales consultants, suppliers, and system administrators.
- Creating content (video/text) for the knowledge base to inform our customers even better.
- Writing release notes in consultation with the product specialist.
- Support Customer Success team.
This position provides the perfect foundation at Saysimple to grow into a Customer Success Manager.
Your skills & attitude:
- A bachelor degree.
- Have at least 1 to 3 years of relevant work experience.
- Customer-oriented thinking and service-oriented.
- Proficient in Dutch, at least C1/C2 level CEFR), Spanish and English at least at B2 level in both speaking and writing.
- You think and breathe social and internet service and applications come naturally to you.
- A work hard, play hard attitude!
What we have to offer:
- An inspiring environment with a young, ambitious, and close-knit team.
- A competitive salary according to knowledge and level.
- 25 paid vacation days and 8% holiday allowance.
- Travel and work-from-home allowance.
- Everything you need to work from home.
- A professional training and development budget.
- Room for own initiatives and personal development.
- An informal, flat culture.
- An excellent company laptop so you can do and organize your job well.
About us
Hi, we’re Saysimple! Since 2015, we have been combining messaging software, knowledge, and data to convert traditional customer contact into conversations with value. With our platform, companies are able to have better conversations with their customers, in demonstrably less time.
In addition, we help companies place customer conversations central to their business.
This way, new revenue opportunities arise in customer service departments. We are looking for a passionate and driven colleague who wants to help us shout the Saysimple story from the rooftops! Some of the customers who believe in our approach are BMW, Volvo, Fletcher, Hanos, Danone, Plieger, Daikin, Hanos & NPO.