Koppel WhatsApp Business aan HubSpot met de integratie van Saysimple

Metakosten per gesprek, niet per individueel bericht. Conversaties zijn 24 uur per dag berichtenreeksen tussen u en uw klanten. Ze worden geopend en in rekening gebracht wanneer berichten die je naar klanten stuurt, worden bezorgd.

Marketing-, utility-, authenticatie- en servicegesprekken duren 24 uur, tenzij ze worden afgesloten door een nieuw geopend gesprek met een gratis toegangspunt. Gesprekken met gratis toegangspunten duren 72 uur.

Conversations are opened when you send a template message or free-form message under the following conditions:

• Marketing, Utility, and Authentication Conversations: Marketing, utility, and authentication conversations are opened when you send an approved marketing, utility, or authentication template message to a customer and no open conversation with that category exists between you and that customer.
  
  For example, if an open authentication conversation exists between you and a customer and you send them another authentication template message within 24 hours, a new conversation is not opened. If you send them a marketing message, however, a new marketing conversation is opened, resulting in two open conversations.
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• Service Conversations: Service conversations are opened when you are within a customer service window, you send a free-form message to a customer, and no open conversation of any category exists between you and the customer.
  
  For example, if an open conversation of any category exists between you and a customer and you send them a free-form message within 24 hours, no new conversation is opened. However, if no open conversation exists and the customer messages you (which starts a customer service window) and you reply within 24 hours with a free-form message, a new service conversation is opened.
  

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