Customer Support Specialist (Fluent Spanish, English & Dutch)

Your role:

In this role, you will provide exceptional support to both international and Spanish-speaking customers from our office in Haarlem. You'll be a key link between our customers and various Saysimple teams, ensuring that customer feedback is transformed into actionable improvements. Whether it's answering questions or meeting client needs, you know exactly how to delight our customers.

Your responsibilities:

• Providing first-line support via phone, email, LiveChat, WhatsApp, and our ticketing system to answer user questions.
• Owning the Saysimple client onboarding process to ensure smooth client-side integration.
• Coordinating customer queries and commercial opportunities in consultation with sales consultants, suppliers, and system administrators.
• Creating content (video/text) for the knowledge base to inform our customers even better.
• Writing release notes in consultation with the product specialist.
• Support Customer Success team.

This position provides the perfect foundation at Saysimple to grow into a Customer Success Manager.

Are you a customer service superstar, always always giving 100% to make a positive impact? Do you have support written in your DNA and an affinity with software? Then you’ve got what it takes to be our next Customer Support Specialist! In this role, you will provide top notch support to international customers from our Haarlem office. You will also liaise with other Saysimple teams to turn customer feedback into action. From answering questions to delivering on client needs: you know what our customers want.

Your skills & attitude:  

• Work and think at an HBO level.
• Customer-oriented thinking and service-oriented attitude.
• Proficient in Spanish, English, and Dutch at least at B2 level (CEFR) in both speaking and writing.
• 1 to 3 years of relevant work experience.
• Digital native: you think and breathe social and internet service and applications come naturally to you.
• You like to work hard and play hard!

Benefits:

• An inspiring environment with a young, ambitious, and close-knit team.
• A competitive salary according to knowledge and level.
• 25 paid vacation days and 8% holiday allowance.
• Travel and work-from-home allowance.
• Everything you need to work from home.
• A professional training and development budget.
• Room for own initiatives and personal development.
• An informal, flat culture.
• An excellent company laptop so you can do and organize your job well.

About Saysimple

Hi, we’re Saysimple! Since 2015, we have been combining messaging software, knowledge, and data to convert traditional customer contact into conversations with value. With our platform, companies are able to have better conversations with their customers, in demonstrably less time.

In addition, we help companies place customer conversations central to their business.

This way, new revenue opportunities arise in customer service departments. We are looking for a passionate and driven colleague who wants to help us shout the Saysimple story from the rooftops! Some of the customers who believe in our approach are BMW, Volvo, Fletcher, Hanos, Danone, Plieger, Ventura Extranjeria Abogados, Grupo Marmo, GFA Real Estate, Airzone.

Join us!

Send us your application with your motivation and CV to hr@saysimple.com.

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