Over 100 billion messages are sent on WhatsApp every day. By adopting WhatsApp as a communication channel for your business, you can interact with your customers through their most preferred channel, provide greater support and collaborate as team.
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Work with WhatsApp templates, set up effective workflows and track incoming customer inquiries quickly.
Conversation management becomes even easier with the WhatsApp Inbox. Multiple colleagues manage customer conversations and thus consumers are efficiently served.
The WhatsApp Business inbox supports other channels besides WhatsApp such as Facebook Messenger, Livechat and email. All messaging channels in one dashboard.
Manage the inbox with multiple agents. This ensures more efficient workflows, lower resolution times and a higher customer satisfaction.
WHATSAPP INBOX
Fully scalable, it allows multiple agents to operate seamlessly from a central inbox, where they can serve customers quicker and more efficiently, with all messages coming from a single number. In real terms, that means less waiting and better results for everyone.
WHATSAPP NOTIFICATIONS
Fully support WhatsApp Business templates. The templates allow businesses to send predefined messages to their customers. They take minutes to set-up, but can save many hours of wait-time. On a basic level, they can be used to effectively manage FAQs and customer notifications, as well as more sophisticated tasks.
WHATSAPP, FACEBOOK, LIVECHAT, E-MAIL
Manage all your business communication channels in one single inbox. From WhatsApp Business, to Facebook Messenger, to Livechat, and even e-mail.
PAYMENTS, CRM, DMS
Link the WhatsApp Inbox with the payment providers, CRM system or other software that your business is already working with.
WORK TOGETHER
WhatsApp is the most widely used messaging channel in the world. Consumers and businesses exchange 260 million messages daily. With WhatsApp, you are where the customer is, the link to the WhatsApp Inbox allows for quick work sharing between agents and thus the customer is helped quickly.
+500 brands already use Saysimple to improve omni-channel customer communities at scale.
Thanks to WhatsApp Call Deflection at Severs Breeman, we saved more than 10 hours of phone time in the first month, and usage is increasing weekly.
You set yourself apart by being available outside of office hours. And that's what we stand for. We don't want to handle customers functionally, but to personally surprise them. That is possible thanks to Saysimple.
With WhatsApp broadcasting via Saysimple Engage, I increased conversion by 20%. I am satisfied with this solution that gives me a complete view of the interaction with my customers.
Via the IDAS integration in the Saysimple platform, we immediately know which customer belongs to which department. This way, we can direct inquiries to the right colleague, retrieve car details, and assist customers more efficiently remotely.
