Companies that want to stand out need to innovate! Demand for exceptional customer service is growing and companies are deeply pondering how to match their requirements. To provide a successful customer service, companies need to 1) be where the client is, 2) know what the customer needs are and 3) connect these to the right expertise to help customers quickly. Messaging will help your company to exceed clients’ expectations, which is why it’s recommended to include this in your customer service mix.
Digital communication is what we mean by messaging. Well known examples are WhatsApp Messaging, Facebook Messenger or Twitter. Communication channels meant for a fast exchange of messages also known as chatting. It’s similar to email, but rapidity and urgency for the exchange of information is slower and stays behind messaging.
Now we get to the why. Why do companies adopt messaging? Find out how messaging adds more value to your customer service in contrast to phone or email.
WhatsApp is the biggest provider of messaging worldwide. The company is quickly followed by tech giants such as Apple and Google. They also discovered the advantages of messaging which encouraged them to develop communication channels of their own. Apple instigated Apple Business Chat, Google started Google’s Business Messages and Facebook launched a Messenger API for Instagram Messaging.
Before we get to the results, we learned from our own clients that they run into a few challenges before they added messaging to their channel mix. Which is why, Saysimple developed a customer contact solution to help deal with below struggles turning them into winning results.
Companies experience the following challenges:
The Saysimple customer contact platform resolves this by:
Using the Saysimple platform results in:
Messaging enables businesses to be where the clients’ at, at the preferred communication channels of the customer. In the new digital age, this is how you reach customers, service them and solve their issues. The Saysimple customer contact platform helps you manage your clients, from one central location, while working efficiently as a team.
Still wondering why you should adopt messaging for your customer service? Research shows that ninety percent of all consumers prefer to communicate through messaging with companies. If you want to stay ahead of the competicion, then it is essential to include messaging in your customer service. WhatsApp being the most frequently used channel, will bring you the best result. Which is why we advise you to incorporate this into the customer communication mix. From our experience, we know this is how you will meet client’s expectations and how you might even exceed them.
Find out how this potentially works. Contact us for a free demo and experience how you can boost your customers’ service to an ultimate high.