Multichannel Inbox

Centralize all communication via WhatsApp, Facebook Messenger, Instagram DM and Webchat into one shared inbox for your entire team. As a team manager, you keep an overview and make adjustments where needed, resulting in satisfied customers.

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Key functionalities to work smarter

Manage all customer contact channels from one inbox and collaborate efficiently. Be available with the Multichannel Inbox for messages from WhatsApp Business, Facebook Messenger, Webchat and email.

All channels in one inbox

Manage WhatsApp Business, Facebook Messenger, Instagram DM and Webchat conversations from one shared inbox.

User management

Control permissions, roles, and visibility for different team members, ensuring the right people have access to the right conversations and tools.

Contact profiles

Display contact information right next to each conversation, so your team instantly sees who they’re talking to without switching screens.

Contact labels

Assign custom labels to your contacts, making it easy to categorize and filter them for faster, more targeted communication.

Smart routing & workflows

Automatically assign conversations based on keywords or tags, ensuring the right person or department handles each case.

Analytics & insights

Access real-time reports on performance at agent, team, and channel level; filter by tags, channels, team members, and time periods.

Team collaboration

Assign colleagues, transfer conversations, and use internal comments to collaborate efficiently.

Quick replies & templates

Use pre-set responses and templates across all channels for faster, consistent replies.

CRM integrations

Connect via API, webhooks, or tools like Zapier to integrate with your CRM or other platforms.

WHATSAPP, WEBCHAT & EMAIL

Manage more channels at once

Communicate quickly and efficiently via WhatsApp Business, Facebook Messenger, Webchat and email. All conversations are collected in the Saysimple Multichannel Inbox giving you a direct line to the customer.

QUICKER ANSWERS, HAPPIER CUSTOMERS

Effortlessly route conversations to the right agent

Route the question to the departments that have the answers to ensure your customers get the right answer first time.

WORK EFFICIENTLY

Link conversations to the right employee

As a team lead, strive for an efficient workflow. This can be done by automatically linking your employees to the right customer conversation and questions are answered based on expertise. The result is quick follow-up and lower handling time.

FAST FOLLOW-UP

Quick replies and templates

Use standard templates and quick replies for the most common questions. This gives you as a customer service employee the time to help the customer with more substantive issues. The quick replies can be used on any channel and are fully adjustable. The result is more time for your own customers and happy customers.