Preferred customer communication channels
Today, customers expect your business to use the channels they do
Messaging is quickly becoming how most people prefer to communicate. From teenagers to grandparents, the ability to tap out a quick note and click send is simply more convenient than trying to reach someone over the phone. And they want to be able to connect with businesses that way too – so it’s vital your business also uses the channels your customers prefer.
Act on your target audience
Do you know the best channels to reach your customers?
There are a lot of channels out there, and different platforms are more popular in different regions. WhatsApp, Facebook Messenger, WeChat and Telegram are among the most used messaging apps in the world. Other popular applications are Apple Business Chat, Google’s Business Messages, Instagram Direct, Line and Viber.
Not only can Saysimple help you adopt any or all of these channels – but we offer a future-proof solution that lets you stay up-to-date with the channels people are actually using, all over the world.
A Multichannel inbox
Manage all messaging channels in a single inbox. From WhatsApp Business, to Facebook Messenger, to Livechat, and even e-mail.
build effective workflows and automations
Manage all channels from one single inbox
With so many channels available, how can you manage them all? The multi-channel inbox not only lets you view all of your messages in one place – it lets you build effective workflows and automations, while also encouraging collaboration. You can use pre-set templates to address common questions and allocate queries to the right people with ease. The multi-channel inbox can even help you land sales and drive revenue growth.
Add more value
More channels. More satisfied customers.
When people call your company, they have to wait before someone picks up. Then they often have to wait again. Understandably, this can have a negative impact on customer satisfaction, and ultimately affect customer loyalty.
Adding messaging to your channel mix reduces this friction because messaging is asynchronous. It doesn’t require people to be available at the same time. Instead, it allows you to build stronger relationships and connect with customers in a truly personal way.