Step up your game with customer contact software
Provide best-in-class service with social messaging. Saysimple’s customer contact software consolidates your messaging channels into a single inbox where your service agents can access messaging from every messaging channel from WhatsApp to Twitter DMs. Our dashboard even lets you save customer profiles and team stats to be on top of every aspect of your customers’ experience.
Get started today and experience the benefits of customer contact software
All your communications channels come together in a single platform. Everything in one place means never switching between screens or juggling logins again.
Benefit from better collaboration and efficiency with your entire customer service department. Assign messages to the right agents and work together to provide the best support and maximum productivity.
Not only a messaging platform, our customer contact software is your all-in-one tool for tracking statistics and customer insights. Use this information to create customer profiles and optimise the customer journey at every phase.
Access to all messaging channels
With Saysimple’s customer contact software, you can add all your messaging channels and never miss a beat.
A simple but powerful customer contact platform
Automate your agents’ to-dos so they can focus on more complex inquiries. Your agents can work together through those tougher customer questions or assign them to a better suited colleague from within your central Saysimple inbox. Collaboration, efficient handling of incoming inquiries, and optimising your customer experience has never been easier.
Increase availability with the chat widget
Make sure your customers can find you on their preferred messaging channls. Our cutomer contact software provides four ways to implement messaging on your website: Click-to-Chat, QR codes, chat widget, and contact pages. No matter how your customers contact you, every message will land in your company-wide unified inbox.
Answer questions in record time
Handle your incoming customer questions in record time using Saysimple’s customer contact software. No more long wait times when incoming inquiries can be immediately answered by the first available agent. The perfect recipe for strong customer relationships.
From conversations to conversions
Take advantage of the messaging channels your customers are already using. Leverage personal conversations to address individual needs and see an increase in trust and customer satisfaction. Plus, Saysimple’s customer contact software leads to better click rates, cross- and upselling opportunities, and more!