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Customer Support Specialist

Are you a customer service superstar, always always giving 100% to make a positive impact? Do you have support written in your DNA and an affinity with software? Then you’ve got what it takes to be our next Customer Support Specialist! In this role, you will provide top notch support to (inter)national customers from our Haarlem office. You will also liaise with other Saysimple teams to turn customer feedback into action. From answering questions to delivering on client needs: you know what our customers want.

Your role:

You’re not afraid to jump through a few hoops to ensure success for your client and your team. Not only are you a born problem solver, but you’re also skilled in using customer input to help improve our services. We’re in the software business, so an affinity with social, software, and web applications is a must. You’re a digital native with a hunger to learn the ins, outs, and arounds of the job (with guidance from our team, of course).

Your responsibilities:

  • Providing first-line support via phone, email, WhatsApp, and our ticketing system to answer user questions.
  • Owning the Saysimple client onboarding process to ensure smooth client-side integration.
  • Coordinating customer queries and commercial opportunities in consultation with sales consultants, suppliers, and system administrators.
  • Implement training and webinars for clients.

This position provides the perfect foundation at Saysimple to grow into a Customer Success Manager or Account Executive!

Your skills & attitude:

  • Work and think at an HBO level.
  • Customer-oriented thinking and service-oriented attitude.
  • At the start of your career.
  • Excellent knowledge of the Dutch, English and Spanish language (native speaker), both orally and in writing.
  • Digital native: you think and breathe social and internet service and applications come naturally to you.
  • You like to work hard and play hard!

What we have to offer:

  • An inspiring environment with a young, ambitious, and close-knit team.
  • A competitive salary according to knowledge and level.
  • 25 paid vacation days and 8% holiday allowance.
  • Travel and work-from-home allowance.
  • Everything you need to work from home.
  • A professional training and development budget.
  • Room for own initiatives and personal development.
  • An informal, flat culture.
  • An excellent company laptop so you can do and organize your job well.
  • Gym membership remuneration.

Let’s not forget all the extras: from chair massages at the office to table tennis, catered lunch to regular team outings, yoga to FIFA tournaments, borrels, and so much more!

About Saysimple

Hi, we’re Saysimple! Since 2015, we have been combining messaging software, knowledge, and data to convert traditional customer contact into conversations with value. With our platform, companies are able to have better conversations with their customers, in demonstrably less time.

In addition, we help companies place customer conversations central to their business.

This way, new revenue opportunities arise in customer service departments. We are looking for a passionate and driven colleague who wants to help us shout the Saysimple story from the rooftops! Some of the customers who believe in our approach are Crisp, BMW, Volvo, Danone, Plieger, Daikin, Hanos & Subway.

Join us!

Send us your application with your motivation and CV to

Madelon van Gurp

Managing Director