Messaging enables agent collaboration
Manage peak-volume periods with ease with messaging. Customers can ask questions without waiting. Customer support can work together to provide the right answers. The whole system becomes more flexible, letting you scale quickly and without disruption.
manage customer conversations at scale
Easy collaboration from a single inbox
The Multichannel inbox gives multiple agents the ability to deal with numerous messages from a central WhatsApp number simultaneously. Deploy faster follow-ups with automation and smart routing – while also maintaining the integrity of your security and system. Collaboration at scale!
A Multichannel inbox
Manage all messaging channels in a single inbox. From WhatsApp Business, to Facebook Messenger, to Livechat, and even e-mail.
contribute to ongoing conversations
Take collaboration to the next level
Connecting all message channels to a single inbox puts everyone on the same page. Agents can easily work together on more challenging requests, and contribute to ongoing conversations – while appearing to the customer as a single number and a single entity.
Route conversation to the most appropriate agent
Enjoy more control. Even remotely.
Use smart routing to connect customers directly to the most appropriate agent – no matter where they’re based. Even the most complex customer cases can be satisfied quickly and efficiently by agents based in different departments, different locations or even different countries.
enhances agent collaboration
Work together. Win together.
Using a single inbox enhances agent collaboration over WhatsApp Business, Facebook Messenger, Livechat, Apple Business Chat and many, many more channels. Deliver first-time fixes, increase efficiency and boost your team’s ability to get the job done.