Is your company facing difficulties with:
- Being reachable on your customers preferred channels, like WhatsApp
- Managing traditional channels, like phone and email that cost to much time and money
- Setting up efficient workflows to manage digital customer contact
- The lack of channels to easily turn customer conversations into sales
Then join us for a free demo. We will show you in 30 minutes how our platform works and helps you succeed in the following outcomes.
A welcome solution for omnichannel communication
When customers reach out to you, they use many different channels – now all of these connections can be accessed from a single platform.
Unified team inbox
Manage customer contact from all channels in one easy to use inbox for teams.
Analytics & Insights
Gain performance insights, analyse your KPI’s and benchmark agent performance.
Apps & Integrations
Integrate your existing software within the Saysimple Inbox and arm agents with more information so they can resolve issues faster.
Features
Platform
Multichannel
Let your customers choose their favourite channel
Branded chat widget
Let customers start a conversation directly from your website
Unified inbox
Streamline all your people, channels and apps into one single view
Multi agent
Work simultaneously with all your colleagues on incoming conversations
Teams
Create teams and work together with other departments to help customers faster
Analytics
Manage your KPI’s and benchmark agent performance
CRM integration
Connect your CRM system and enrich customer profiles within our platform
Channels
WhatsApp Business
Connect WhatsApp to your Saysimple team inbox and manage WhatsApp conversations alongside other channels from one single view
Livechat
Connect Livechat to your Saysimple team inbox and manage conversations initiated from your website alongside other channels from one single view
Google's Business Messages
Connect your Google's Business Messages to your Saysimple team inbox and manage conversations initiated via Google search and maps results alongside other channels from one single view
Facebook Messenger
Connect your Facebook Messenger to your Saysimple team inbox and manage conversations initiated via Facebook Messenger alongside other channels from one single view
Instagram DM
Connect your Instagram to your Saysimple team inbox and manage Instagram DM conversations alongside other channels from one single view
Apple Business chat
Connect your Apple Business chat to your Saysimple team inbox and manage Apple Business chat conversations alongside other channels from one single view
Connect your support Email to your Saysimple team inbox and manage Email conversations alongside other channels from one single view
Productivity
Smart routing
Route conversations to teams or locations based on specific criteria
Call deflection
Route incoming phone calls to an alternative channel, like WhatsApp
WhatsApp templates
Proactively send relevant and timely messages to customers that have opted in
Quick replies
Respond faster by using pre-defined canned responses
Labels
Categorize your conversations by using labels
Conversation history
Chat history is preserved, therefore information is retrievable
VIP channels
Prioritize your inbox, with VIP contacts or channels at the top of your list
Opening hours
Send automated away messages for customers sending a message after opening hours
Desktop notifications
Receive desktop notifications that alert your agents on new incoming messages
Chatbots
Integrate your third party chatbot and orchestrate seamless bot-to-human handoffs
Security
GDPR proof
All personal data stored is encrypted at rest. Connections to and from our platform are secured and adhere to strict privacy regulations
End-to-end encryption
Encrypted conversations for full data privacy and security
IP whitelisting
Allow users to access the platform from specific locations only
Single sign-on (SS0)
Use single sign-on to manage your agents in one place
Two factor authentication (2FA)
Two factor authentication is available for increased security
Get a closer look at Saysimple
Kickstart your customer support productivity and get started with omnichannel customer service. Book a free demo to get to learn everything you need to know.