NEW A better customer experience with WhatsApp for Business Free Download

Better information. Better decisions.

Big-picture overviews and detailed information are now available at a glance as you monitor incoming and outgoing messages, the performance of your team and other KPIs.

  • Monitor every channel

    Easily compare different channels, based on real-time volumes. Then use the data to allocate resources appropriately.

  • Improve agent performance

    A team is only as strong as its weakest link. Now you can make the whole chain stronger by using data to optimise productivity.

  • Conversational AI

    Artificial Intelligence is able to automatically understand sentiment, categorise messages and help eliminate bottlenecks, helping your operations run smoother.

Inzicht in statistieken
FASTER AND MORE EFFICIENT

Agent allocation

Ensure your customers get the service they deserve by analysing agent performance – then making data-driven decisions about who works where, and on what.

ALWAYS ROOM FOR IMPROVEMENT

Monitor and meet your KPIs

Use sophisticated analytics and insights to evaluate every customer contact. Stats such as first reply time, resolve time and resolve ratio help lift performance and track SLAs

Sentiment herkenning
CUSTOMER DATA THAT TELLS A STORY

Enhance the customer journey

Put conversational AI to work and analyze thousands of interactions to discover which topics use the most resources. Then develop automated processes to help customers get solutions quicker.

Analyse Saysimpe for yourself

In just 30 minutes we can help you decide if it’s right for your business.