Discover the power of Instagram for Business
Here are just a few ways that the Instagram API makes your customer service department stand out:
Boost in efficiency
Bringing together Instagram Messaging and your other messaging channels into a central inbox helps your team work more efficiently.
Respond faster and provide personal advice to incoming Instagram DMs to engage with your customers in every step of the purchasing process.
Ditch pre-written, cookie cutter responses and use Instagram DM to have real conversations. Listen, inform, and advise your clients to create more loyal customers.
Simple management of Instagram DMs
Sick of jumping from Instagram to Facebook and back to check incoming queries? The (beta phase) Messenger API for Instagram links your current customer service system – or Saysimple’s Messaging Platform – to a dashboard with a central inbox. This way, agents have more time for meaningful conversations. This leads to higher customer satisfaction and, as a bonus, more sales, too!
Why Instagram Messaging?
More than 1 billion people come to Instagram to find new shopping inspiration. In the last year alone, we’ve seen a 40% increase in Instagram DMs between brands and their customers. Instagram is quickly shifting from a social channel to an e-commerce platform where customers expect support at the speed of light. This is a sales opportunity you don’t want to miss out on!
Customer service via Instagram Messaging
Live up to consumer expectations with immediate responses to Instagram DMs. With chatbots for automated FAQ responses and agents to take on more complex questions, you’re on your way to best-in-class customer service!
Manage Instagram DMs with Messenger API
Manage all your messaging channels and conversations from a single, unified inbox on our all-in-one platform. Make incoming messages manageable for your customer service team so they have more time to deliver personalised service.
Simple integrations for sublime support
Connect your tools, from CRM to e-commerce system, to the Saysimple Messaging Platform. From there, apply insights directly into your customer conversations to optimise the customer experience, undoubtedly influencing better sales. The sky’s the limit with Saysimple.