A modern multichannel inbox
Receive and reply to inbound emails
Receive and reply to all inbound emails in a unified multichannel inbox. Centralize all customer service activities and deliver more efficient support. Streamline your messaging workflows with ease.
Collaborate with multiple agents
Assign incoming email to the right colleague with just one click. Easier collaboration will help you deliver efficient email support.
Add tags and create categories
Organise your inbox
Add tags to inbound email conversations to organise your inbox more intuitively. Our customisable tags allow you to create your own categories for tasks, helping you to keep your workflow clear and concise.
Route emails automatically
Route emails to the best equipped team or agent through automated workflows. Improve customer satisfaction and first call resolution with little effort.
360 degree view
Use an enriched customer profile to provide the best customer experience. Integrate a third-party CRM application for a full 360° view of your customer.