WhatsApp Business Possibilities
With the WhatsApp Business API, your business gains access to the following basic functionalities:
Easily connect WhatsApp Business with your existing systems.
Enrich the customer service and experience with rich media.
Enrich and streamline customer service with interactive buttons.
Bring Your Own Number
Link an existing landline or mobile number to your WhatsApp Business account.
Upgrade to an official WhatsApp Business account and show trustworthiness with a verification badge in your company profile.
Make every customer conversation via WhatsApp Business memorable with branded customized stickers.
Manage WhatsApp conversations with
With the Saysimple team inbox, you not only professionalize customer contact via WhatsApp. You can easily answer incoming calls with multiple users. Our customers are experiencing the following benefits:
- Better accessibility and more satisfied customers due to faster response times.
- Less pressure on the customer service team and work more (cost)efficiently, because all channels are bundled in the team inbox.
- A higher turnover: by guiding customers during the purchase process and in-app payments thanks to payment integrations.
Use WhatsApp Business for
WhatsApp for Business is used in daily practice for:
- Whatsapp for customer service: Engage with customers anytime, anywhere and exceed their expectations.
- Alerts: Updates, ticket changes or appointment reminders can be shared automatically.
- Notifications: Send service-oriented reminders about deliveries, orders and appointments.
- Two Factor Authentication: Secure customer accounts and help customers verify their identity for important transactions.
Start the conversation with WhatsApp message templates
To proactively communicate with customers over WhatsApp, businesses need to use WhatsApp Message templates. WhatsApp templates are standard messages approved by WhatsApp and used for sending notifications to the customer to provide additional service. Think of text templates, media templates and interactive quick reply button templates. Consumers respond within the same channel, creating continuous conversations.
Add a WhatsApp chat window to your website
Chances are that you will embrace WhatsApp Business, because you prefer to always be there for the customer. To emphasize this extra, we have developed the Saysimple chatwidget. With this you can add a WhatsApp chat window to your website. One click and chatting (from any device) with a chatbot or service agent can begin.
Easily accessible via WhatsApp Business
Together with one of our messaging consultants you can quickly and easily go through the entire process. So your organisation can be reached via WhatsApp Business in no time.
Request a WhatsApp account
In this phase you go through the verification process at WhatsApp together with our messaging consultant.
Integration & setup
After your request has been approved, we help you set up your WhatsApp account and link the channel to your Saysimple team inbox.
WhatsApp is linked to your Saysimple team inbox and you are ready to promote the channel and have conversations via WhatsApp.
FAQ 'WhatsApp Business'
See the frequently asked questions about WhatsApp Business here. Is your question not listed? Please do not hesitate to contact us.
Customer Care Window: When your customers contact you or give you answers, a customer care window opens. You are not limited to the pre-approved Message Templates in this window. Read more>
Rich Message Templates: If you want to reach the customer first, after obtaining an opt-in, you can use Message Templates that can contain images, documents and text. Read more>
Rich Message Templates: If you want to reach the customer first, after obtaining an opt-in, you can use Message Templates that can contain images, documents and text.
Consider, for example, order confirmations, dispatch notices or invoices, boarding passes, directions or bank statements.
At Saysimple you pay for full access to our messaging platform. You pay us for what you use and that is why we only charge per unique monthly contact. More information about our rates can be found here.
In addition to full access to our platform, depending on the country, you pay per WhatsApp template message, i.e. sending a proactive notification, an amount of 6 to 7 cents per message sent to Facebook. View the rates here.