Provide customers with a frictionless chat experience
Chat real time
Whether customers compare products or are already in the middle of the ordering process, you are always available via web chat when they need your help.
Specify timeslots when the agents are online. Offline? Automatically share a contact form or supplement the live chat software with a talkative chatbot.
Automatic website greetings
Webchat makes it possible to automatically send a welcome message to your website visitor. Determine whether this welcome message appears immediately for the (mobile) website visitor or app user or only after a certain period of time. An engaging eye-catcher.
Possibilities of web chat software
Every offline and online customer interaction counts. It creates a certain feeling. For a certain experience, with which you can make a difference and be the boss of the competition. That customer experience must be spot-on and correct 360 degrees. From loose messaging fragments to a multichannel approach, where the distinctive power of the web chat tool should not be underestimated.
Personalize your webchat widget
Where having valuable conversations is all about personalization, the webchat widget should not lag behind in this area. That is why the complete look and feel can be customized. In this way, the appearance of the web chat itself can be determined, and a corporate identity can be created.
Web chat for quick replies
Keeping up with multiple incoming requests at the same time is possible with our team inbox. Run a few conversations side by side without even one customer needing an answer. Use canned answers – so-called “quick replies” – to save time. All agents have to do is click on preset answers. “Good afternoon, nice that you found us. What can I do for you?’
More attention for complex cases
How often does it happen that the same question is discussed? Exactly, very often! Avoid unnecessary typing by agents and link chatbots in web chat. In this way agents can work more efficiently and focus on solving more complex issues. If a customer does not feel helped by the answer or if there is even an escalation, the digital dialogue can be transferred to a human agent. It is up to this officer to turn the dissatisfaction into a smile.
Enrich conversations with extensions
Our webchat software has everything to achieve a stronger relationship with customers. To go even further, conversations can be enriched with extensions. This includes sending out extensive surveys to placing orders and scheduling appointments. With extensions, custom overlays can be created that can enrich the user experience even more.