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Social Messaging: the new customer service standard

Don't sleep on social messaging.

Using social messaging apps to connect with friends, family, and colleagues in real-time is at an all-time high with no signs of stopping. Can your team handle the pressure? Customers are becoming somewhat ‘immune’ to traditional messaging and want to interact with your business on their terms: whether that’s on Facebook, WhatsApp, Instagram or Twitter. It’s all a matter of speed, familiarity, convenience, and industry forces.

Low cost and super effective.

Social messaging costs are considerably lower, allow you to be everywhere at any time, automate your customer support with chatbots, offer digital payments and engage with your customers through content inside apps.

Real talk delivers real results.

Social messaging is an easy to use, cost-effective, money-saving and lead-generating addition to your customer service department. It can reduce pressure on your customer service and offer the opportunity to connect with your customers on their preferred communication channels.

Social Messaging example


With SaySimple on your side, you can create a seamless customer journey through social messaging channels. Based on your business goals, we will provide the perfect mix — including a chat dashboard, insights, enhanced bot-augmented interaction and AI-centered functions.

We work for:

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