Social Messaging makes it possible for companies to renew and boost customer interactions. Intelligent automation technologies and linking customer data for hyper-personalization can create a seamless customer experience. Customer service agents are easily provided with important tools to become the perfect partner in a stable and long-term customer relationship.
A perfect Customer Service Circle
When the customer experience is experienced as pleasant, then a one-off response from a customer can turn into a conversation. A good conversation can so become an excellent conversation. By continuing being involved with customers, a company is ultimately seen as a trusted advisor and source of information. A ‘go-to-friend’ for advice, products, services and the latest trends.