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Use the power of social messaging at peak volumes

The growth of social messaging has accelerated the development of chatbots. A bot can be considered as a virtual assistant that solves questions quickly and independently, at a fraction of the current costs. The chatbot never suffers from a bad mood, never needs to take a break and sends messages that are always consistent. Because of its self-learning capacity the quality of the output is continuously improved. Download for more information our free Ultimate Guide.

Bring on the peak moments:

Routing and automation play an important role during peak moments. For customers there’s no greater annoyance than long waiting times. With the addition of a chatbot to your channel mix you can expand your customer service department and easily scale it up at peak moments. At the same time you can also provide every customer with the same answer.

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