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saysimple klantenservice tool

The one-stop-shop for customer-focused companies

How would you like a customer service platform that brings social messaging channels, chat conversations, customer profiles, and statistics together in one place? Saysimple’s customer service software is your one-stop shop for all your customer contact needs! Adhere to the current needs of your customers, make your customer-focused processes future-proof, and offer personalised support to create loyal customer relationships.

Transform your customer service with Saysimple and unlock the following benefits:

Multichannel inbox
Efficient workflows
Statistics
Multichannel inbox

Multichannel inbox

Bring together all social messaging channels with Saysimple’s Multichannel inbox. No more need for countless open windows with a central unified messaging dashboard. All your incoming chat conversations together in one place!

Efficient workflows

Efficient workflows

Give your agents a comprehensive overview of their incoming and ongoing chat conversations with Saysimple. A single inbox allows your team to maintain a bird’s eye view and swoop in where pressing customer questions are waiting to be answered. Assist your customers faster with a more efficient team!

Statistics

Statistics

Get valuable support statistics and consumer insights in one place thanks to Saysimple’s customer service software. Use this information to give your digital conversations a personal touch!

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Access to all Messaging Channels

Resolve multiple incoming queries with our customer service software. We will help you start with the best messaging channel to achieve your goals.

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High volumes? Bring it on!

Answers to FAQs can be automated and handled by chatbots, while other chat conversations can be routed to the right agent, in the right department. Whether you’re in peak traffic or downtime, your customer service agents can handle all incoming queries in a flash!

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Personalise your customer service conversations

Easily create complete customer profiles, personalise chats, optimise your chatbots, and streamline workforce management. Surprise your customers with personalised messages when they least expect it, exceeding their expectations and boosting customer satisfaction.

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High-speed customer service

Our customer service tool allows your Support department to fly through incoming queries. No more customer journeys with long queues, slow response times, or other obstacles. Thanks to an organized inbox, chatbots take care of FAQs while agents focus on more complex questions. Smooth and swift customer service can make all the difference!

Take charge with customer service software

Saysimples customer service software is totally customisable: add opening hours, set up quick- and auto replies, manage your agents, and assign messages using labels and tags. You choose which social channels you’re active on and how you implement the service tool. Is your preferred language Dutch, English, or Spanish? We’ve got you covered there, too!

Customer service software, the tool of the moment

Get customer service software for higher customer satisfaction, more efficient workflows, and more job satisfaction.