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The benefits of Conversational Excellence

Social Messaging and Conversational Excellence go hand in hand. It is the ideal channel to reduce costs (TCO), increase sales (ROI) and improve customer satisfaction.

Benefits

The Social Messaging Automation Platform from SaySimple makes Conversational Excellence actionable.

Reduce Cost of Ownership (TCO)

  • Accelerate the first-time fix rate
  • Avoid repetitive traffic and unnecessary calls
  • Preserve all social messaging channels and associated technology

Verhoog Return on Investment (ROI)

  • Accelerate the first-time fix rate
  • Avoid repetitive traffic and unnecessary calls
  • Preserve all social messaging channels and associated technology

Boost Customer Satisfaction (CSAT)

  • Obtain more customer knowledge for an optimal customer journey
  • Increase customer loyalty by hyper-personalization
  • Always stay in touch with your customer

Reduce the Total Cost of Ownership

By implementing social messaging channels within your customer service department, you can easily increase the accessibility of your organization and you are active on the preferred channel of your target group. The use of social messaging leads to an acceleration of your first-time fix rate, it prevents repetitive traffic plus unnecessary conversations, it makes the customer service department scalable and you also benefit directly from all new technologies.

 

Increase the Return on Investment

If you as an organization want more control over your inbound customer service traffic you should use social messaging channels. With the use of the multichannel team inbox you manage all your channels from one central location. You will provide your customers with tailor-made solutions and turn customer questions in to sales opportunities.

 

Double Customer Satisfaction

Social messaging as a customer contact strategy in combination with the messaging intelligence dashboard will acquire you more customer knowledge for optimizing the customer journey. By integrating your existing CRM system you can increase customer loyalty through hyper personalized conversations. In addition, the asynchronous conversations ensures that you can be in constant contact with the customer and broaden your customer relationships.

 

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